Falicha Newton answered the call in service and she worked me in Wednesday. I got the oil changed then. She had to order parts for the coolant system, which came in the next day. There was a delay getting to my appointment on Thursday, but 2 service techs came up to check on me. I was ok with it as there was an issue with another customer. The service tech came out to show me why the coolant overflow tank needed replaced. The communication was outstanding. I posted this on Facebook and I drive across town to deal with Marshal Mize Ford.
Falicha Newton answered the call in service and she worked me in Wednesday. I got the oil changed then. She had to order parts for the coolant system, which came in the next day. There was a delay getting to my appointment on Thursday, but 2 service techs came up to check on me. I was ok with it as there was an issue with another customer. The service tech came out to show me why the coolant overflow tank needed replaced. The communication was outstanding. I posted this on Facebook and I drive across town to deal with Marshal Mize Ford.
I had a fantastic experience working with Falicha Newton in the service department. She was professional, knowledgeable, and went above and beyond to ensure my vehicle was taken care of efficiently. She kept me updated throughout the process and made everything seamless from start to finish. If you’re looking for top-notch customer service, I highly recommend reaching out to her. Thanks again, Falicha
Service department was so knowledgeable and helpful! Falicha was really kind and explained stuff in a way that made sense. Thank you!
My 2024 F-150 was in for service at Marshall Mize Ford in Hixson on Wednesday, 1/15/25 with 5,000 miles. Oil was changed along with addressing a whining noise coming from the engine. I did not know how long my wait would be so I took advantage of your van to take me home. I called on Thursday, 1/16/25 to check on the progress of my vehicle. I was told my vehicle was waiting to be worked on. No problem there. I called 1/17/25 and spoke to my Service Advisor Falicha Newton. She contacted the Shop Supervisor. I was told my vehicle should be ready that same day, Friday, 1/17/25. My vehicle was repaired in a reasonable amount of time in my opinion. Everyone I spoke with at Marshall Mize Ford was friendly and respectful. I am a repeat customer of your Dealership. Thank you for being there for me.
Excellent Service! Falicha Newton went that extra mile to see I was satisfied with the resolution from the issues involving my vehicle! She is definitely a valuable employee to the Marshall Mize Ford service department. Thank you Falicha!!
Today December 18, 2024 I met with Service Advisor Falicha Newton concerning my 2024 F-150 for a complicated issue with my Sirius Radio Satellite System. Your dedicated Service Advisor determined through her knowledge that my Sirius System no longer was picking up a signal. She took the time to contact Sirius and she successfully fixed the problem. To say the least I am very grateful to Falica and your dealership for helping me. Falica has a wonderful personality and most importantly the patience in solving problems. She is an asset to your dealership. I have a second issue with my 2024 F-150 in that there is a whining noise coming from the engine. Falica was able to also hear this noise while I was there this morning. The whining noise is possibility an idler tension pulley that will need replaced. My F-150 was purchased new from your dealership in May of this year and only has 5,000 miles on the odometer at this time. When I return from an out of town trip January 10, 2025 I will again return to your dealership and make contact with your Service Advisor to address this whining noise I am hearing. Thanks again for making me a happy customer.
Today December 18, 2024 I met with Service Advisor Falicha Newton concerning my 2024 F-150 for a complicated issue with my Sirius Radio Satellite System. Your dedicated Service Advisor determined through her knowledge that my Sirius System no longer was picking up a signal. She took the time to contact Sirius and she successfully fixed the problem. To say the least I am very grateful to Falica and your dealership for helping me. Falica has a wonderful personality and most importantly the patience in solving problems. She is an asset to your dealership. I have a second issue with my 2024 F-150 in that there is a whining noise coming from the engine. Falica was able to also hear this noise while I was there this morning. The whining noise is possibility an idler tension pulley that will need replaced. My F-150 was purchased new from your dealership in May of this year and only has 5,000 miles on the odometer at this time. When I return from an out of town trip January 10, 2025 I will again return to your dealership and make contact with your Service Advisor to address this whining noise I am hearing. Thanks again for making me a happy customer.
Dropped off Bronco for a routine service. Falicha checked me in promptly and the service was completed 75 minutes later. I was sent a text the vehicle was ready and I was on my way. Thanks Felicia!
Very friendly personel, Falicha was especially helpful with check in and check out. Fast service 40,000 mile service and recall fix in 2 hrs. Big thumbs up!!
It was a great experience all the way from setting up the service to getting my truck back. I was checked on many times by Falicha Newton to see if I was ok or needed anything and provided status updates.
Kaleb Blanton is exceptional. His service manner and greeting were exceptional. When he said, “how can I help you, my friend” I was impressed. He didn’t try to twist my arm to add on things I didn’t need. He got to the point and got me in and out quickly I’ve been in the service and retail industry over 45 years and I know an excellent employee when I see one. I’ve spoken with mangers and other personnel there, and no one was as courteous and kind as this young man. I’ve even spoken the the general manager and frankly I found him to be a bit condescending. The folks in the parts department have always been very helpful. The ladies at checkout have always been great. But this young man really impressed this long time customer. Johnny Devalle was my long time salesman years ago. I’m sure you have great guys like him still. I’ve managed and supervised many people over the years. In fact if I had an opening, I would have offered Kaleb a job on the spot. Keep up the good work Kaleb, Marshall Mize is blessed to have you.
Kaleb Blanton did an excellent job of keeping me informed while my vehicle was being serviced. Service completed as promised.
I took my car for service and Kaleb was very pleasant and my car was ready in under an hour!
I took my car for service and Kaleb was very pleasant and my car was ready in under an hour!